HARD-SHELL CHAMBERS
硬壳高压氧舱
2 years年
RL HEALTH · AFTER-SALES CARE
Warranty & Support
质保与支持
Clear warranty coverage. Practical support for your equipment.
明确的质保范围，实用的设备支持。
RL Health provides warranty coverage and after-sales support for our hard-shell and soft-shell hyperbaric oxygen chambers. From setup questions to troubleshooting, contact our team for assistance with your equipment.
RL Health 为硬壳和软壳高压氧舱提供质保及售后支持。从设备设置问题到故障排查，都可以联系我们的团队寻求帮助。
HARD-SHELL CHAMBERS
硬壳高压氧舱
1 year年
Equipment cabinet
机箱质保
SOFT-SHELL CHAMBERS
软壳高压氧舱
1 year年
Chamber & supporting equipment
舱体及配套设备质保
The warranty start date, detailed coverage, exclusions, and service arrangements are specified in your sales agreement.
质保起算日期、具体保障范围、除外条款及售后安排以销售合同为准。
Technical support
技术支持
- Equipment setup and operating questions
- Product documentation and maintenance guidance
- Troubleshooting and fault assessment
- Replacement-part identification
- Warranty service requests
- 设备设置与操作问题
- 产品资料与维护指导
- 故障排查与评估
- 更换配件识别
- 质保服务申请
Please contact our team before attempting repairs or replacing components.
进行维修或更换部件前，请先联系我们的团队。
How to request support
如何申请售后支持
To help us assess your request, please provide:
为便于评估，请提供以下信息：
- Product model and serial number
- Order number or purchasing information
- A description of the issue and when it occurs
- Clear photographs or a short video
- Any displayed error messages or codes
- 产品型号与序列号
- 订单编号或购买信息
- 问题描述及发生时间
- 清晰照片或简短视频
- 屏幕显示的错误信息或代码
What happens next?
后续处理流程
Our team will review the information and advise on the next steps. Depending on the issue, this may include further checks, remote troubleshooting, or arrangements for repair or replacement parts.
团队评估后会说明后续步骤，可能包括补充检查、远程排查，或安排维修及更换配件。
Replacement parts, labor, transportation, and other service costs will be confirmed according to the fault assessment and your sales agreement. Contact RL Health before returning any equipment or components.
配件、人工、运输及其他服务费用将根据故障评估和销售合同确认。寄回设备或部件前，请先联系 RL Health。
Equipment care & warranty terms
设备维护与质保条款
Please operate, clean, and maintain your equipment according to the supplied instructions. Refer to your sales agreement for the treatment of consumables, normal wear, accidental damage, misuse, storage conditions, unauthorized modifications, and electrical supply requirements.
请按照随附说明操作、清洁和维护设备。耗材、正常磨损、意外损坏、误用、储存条件、未经授权的改装及电源要求等事项，以销售合同约定为准。
Support after the warranty period
质保到期后的支持
You can continue to contact RL Health for troubleshooting, maintenance guidance, and replacement-part inquiries after the warranty expires. Parts availability and any applicable service charges will be confirmed when you request assistance.
质保到期后，您仍可联系 RL Health 咨询故障排查、维护和配件。配件供应情况及相关服务费用将在咨询时确认。
Need help with your chamber?
需要设备支持？
Send us your product model, order details, and a description of your question or issue. Our team will help you identify the appropriate next step.
请提供产品型号、订单信息及问题描述，我们的团队将协助您确认后续处理步骤。
Contact Our Support Team →联系我们的售后团队 →